Douglas C. Brooks, LCSW-R
President
Chief Executive Officer
(718) 802-0666
Douglas Brooks began his career in child welfare in the fall of 1990 after graduating from Temple University in Philadelphia. Mr. Brooks began as a foster care/adoption caseworker with Lutheran social Services, assigned to their Manhattan Offices. Working with vulnerable children and families at the height of New York City’s crack cocaine and AIDS crisis, had a profound impact on his life, giving him the call of service.
Mr. Brooks, shortly enrolled and later graduated from Columbia University, earning a Master’s of Science in Social Work in 1994. Mr. Brooks then became an adoption coordinator, and later foster care supervisor of Lutheran’s Queens/Long Island Offices. At this time, he also became a psychotherapist working at Safespace’s child and family clinic.
In 1995, Mr. Brooks then worked at Community Counseling & Mediation’s Crown Heights Multi-Service Center. First, as the Director of Adolescence HIV/AIDS Preventive Services, and later adding the responsibilities of Psychotherapist, and then that of Site Director. The Crown Heights Center provided various social services, including 10 programs, for at-risk families and youth.
After 12 years of direct service provision, Mr. Brooks joined New York City’s Administration for Children Services as Chief of Staff and Director of Special Projects to the Deputy Commissioner of Policy and Planning of Children’s Services. It was during this time that Mr. Brooks conceptualized and developed the “Well-Being Initiative” that is being used today to measure the wellness of the children and families involved with child welfare.
Mr. Brooks then moved onto the Commissioner’s Office serving as Deputy Chief of Staff with a focus on program development. After two years, Mr. Brooks then moved onto become the Deputy Director of Administration for the Manhattan Borough Office. It was there that Mr. Brooks was able to bring change with the re-naming of the field offices to “Borough Offices.”
Mr. Brooks is also an educator. He is an Adjunct Professor at New York University’s School of Social Work and at The City University of New York’s College of Staten Island, teaching social welfare policy to graduate students. He also is a field instructor having guided over 25 social workers into the profession.
In 2008, Mr. Brooks left Children’s Services to become the Director of Family and Children’s Services at Brooklyn Community Services (BCS). At BCS, Mr. Brooks managed $13.1 million portfolio of programs and services that help children reach their full potential and strengthen families.
Mr. Brooks returned to Community Counseling & Mediation in 2015 to oversee development and implementation of Ruby’s Place, a supportive housing facility serving 71 adults with some form of disability. In addition to directing Ruby’s Place, he worked on the development of Beverly’s Place, a 70-unit facility to serve individual, couples and families suffering from mental illness and other disabilities.
In June of 2015, Mr. Brooks founded the Brooks Counseling Group, LLC. The Brooks Counseling group has a team of therapists to provide psychotherapy, coaching and supervision for people in need and for professionals to enhance their professional development.
After the sudden passing of his father Emory Brooks, the Founder, President and Chief Executive Officer of Community Counseling & Mediation in November 2023, Mr. Brooks (Douglas) was appointed by the Board of Trustees on July 1, 2024, as CCM’s next Chief Executive Officer. CCM provides mental health, health, supportive housing youth and education services to New York City’s most vulnerable populations. CCM has an annual budget of approximately $25 million dollars with a staff of over 250 people serving eight sites in Brooklyn and Manhattan.
Mr. Brooks has spent over 33 years of his professional life towards helping individuals and families, improving service delivery and educating the workforce to make a difference in the lives of New York’s most vulnerable. Today, he is dedicating his work with helping others via Community Counseling & Mediation and the Brooks Counseling Group.
Carmen Collado, LCSW-R
Chief Operating Officer
Chief External Relations Officer
(718) 802-0666
ccollado@ccmnyc.org
Carmen Collado has broad experience leading mental health and human service agencies to provide compassionate care and professional services to communities across New York City.
Most recently, Ms. Collado served as Chief Relationship Officer for The Shield Institute, dedicated to enabling children and adults with autism spectrum disorder and developmental and intellectual disabilities to lead fulfilling lives. During the pandemic, Ms. Collado reorganized, rebranded, and expanded the footprint of the studio space for Pure Vision Arts, an adult art program of The Shield Institute, in order to serve more artists and generate increased agency revenue. She also integrated behavioral health services into the program. In addition, Ms. Collado led board relations, corporate and charitable fundraising campaigns, and advocated for government funding that secured a multimillion dollar grant for The Shield Institute Early Learning programs in the Bronx.
Previously, as Chief Networking and Relationship Officer at Institute for Community Living (ICL), Inc., Ms. Collado led the organization’s relationship strategy to build collaboration and partnership among peers, government legislators, managed care companies and clients. Ms. Collado secured over $1.75 million in government funding, including the preservation of funding for Supported Housing programs stabilizing Bronx communities. She also oversaw efforts to promote and increase cultural competence and build agency policies and practices through a diversity lens, to reflect the population the agency served.
For over a decade, Ms. Collado served at Jewish Board of Family and Children’s Services (JBFCS), where she was Government & Community Relations Officer and past Director of the JBFCS Foster Care Initiative, a pilot project/study to provide on-site mental health services to children at two foster-care agencies, in collaboration with the agencies, that reduced both disruption of foster-care placement and time spent in care.
During her nearly ten years at Safe Space, Ms. Collado was appointed Division Director of Mental Health and Addiction Services. As Division Director, Ms. Collado provided Queens and Manhattan communities cutting-edge clinical resources to address mental health and addiction issues. She doubled the size of the agency’s program for people grappling with mental illness and substance abuse.
Ms. Collado’s public policy work includes collaboration with elected officials, key policymakers and coalitions, including Human Services Council and Coalition of Behavioral Health Agencies, to support mental health and social services. Significant policy efforts include work in support of Timothy’s Law and Mental Health Parity on the Federal level; Children’s Mental Health and Latinas and Suicide on the New York State level; and, Supported Housing, Autism, Children Under Five, and Geriatric Mental Health at the New York City Council level. Her work as director of the JBFCS Foster Care Initiative influenced the New York State Office of Mental Health to license five mental health agencies to place on-site satellite clinics in five foster care agencies.
Throughout her career, Ms. Collado has collaborated with leaders of New York’s Hispanic human services community and Latino elected officials to inform and educate regarding policy on Latinas and suicide; high school, college and graduate school dropout rates; and racial, ethnic and linguistic diversity in higher education. In 2018, New York University Silver School/Center for Adolescent and Family Health presented her with the Latino Leadership Award at the Sí Se Puede®: Social Workers United Social Workers for Latino Advancement conference.
Ms. Collado was past Chair of the New York State Board for Social Work. She was appointed in 2010 to advise and assist the Board of Regents and the State Education Department on matters of professional regulation, for a term of 10 years. She is currently an Extended State Board member where she helps safeguard public services through disciplinary and moral character screening panels.
Ms. Collado earned her B.A. degree in sociology from Queens College, The City University of New York (CUNY) and her MSW from Silver School of Social Work, New York University, and an advanced certification from the Institute for Not-for-Profit Management, Wiener Educational Center, Columbia University.
Senior Staff
Alexandra Claudette Morales, JD
Chief Compliance Officer
(718) 802-0666
amorales@ccmnyc.org
Alexandra is an accomplished leader with extensive experience spanning over a decade in healthcare, social services, and strategic operations management. A Juris Doctor graduate from the University of Puerto Rico, Alexandra combines a strong legal foundation with a Bachelor of Arts in Psychology, Magna Cum Laude, from the same institution. Fluent in English and Spanish, Alexandra excels in multicultural environments and has a profound commitment to community service and operational excellence. In a significant role at the Center for Alternative Sentencing and Employment Services (CASES) in New York, Alexandra led as Borough Director in both Harlem and the Bronx. Alexandra adeptly managed the Pre-Trial Supervised Release Program, overseeing teams that serviced over 1,000 participants annually and secured substantial funding from bodies such as the Mayor’s Office of Criminal Justice and the Robinhood Foundation. These roles involved intricate coordination with HR and legal departments to ensure effective solutions to employment and operational challenges, enhancing program delivery across multiple boroughs.
Prior to CASES, Alexandra dedicated eight impactful years at the Physician Affiliate Group of New York (PAGNY) at Harlem Hospital. As a Care Coordinator, Alexandra led grant writing and budget management for health-related programs, particularly those focused on HIV support services. This role involved collaborating with multidisciplinary teams to ensure the successful execution and compliance of health programs, while also conducting extensive analyses to shape long-term strategic goals.
Further demonstrating a commitment to social responsibility, Alexandra served as the Assistant Director of Homefinding at the Coalition for Hispanic Family Services in Brooklyn, New York. Here, Alexandra managed the critical process of securing foster homes for approximately 230 children annually, ensuring stringent compliance with performance and reporting standards as well as city and state licensing requirements.
Alexandra has also pursued further professional development, including a recent course in Employment Law at New York University’s School of Professional Studies, enriching Alexandra’s expertise in legal aspects relevant to human resources and organizational compliance. This ongoing commitment to education is complemented by programs like Leadership and Management Skills for Women and Care Coordination, alongside certifications such as GPSII/MAPP Leader Certification. With technical proficiency in tools like Salesforce, Foothold, Microsoft 365, and Power BI, Alexandra adeptly navigates complex operational landscapes to deliver outstanding results that significantly benefit organizations and their communities.
Size Qiu
Controller
(718) 802-0666
sqiu@ccmnyc.org
As CCM’s Director of Finance, Mr. Size Qiu oversees the budgeting, financial reporting, audit preparation, and other financial functions. He also ensures financial compliance with grant requirements and communicates financial information to the regulatory bodies. He is well experienced in non-profit financial operations such as government grants and tax credit projects. He graduated from Tongji University in Shanghai, China, with a B.A. in Business Administration and a Masters in Accounting from Tulane University New Orleans.
Shu Zeng, LMSW
Development Director
(718) 802-0666
szeng@ccmnyc.org
As the Senior Director of Development at Community Counseling and Mediation, Ms. Shu Zeng leads the Development Department. Her role encompasses the creation and rollout of new programs and services, drafting and overseeing proposals, and managing contracts. She also coordinates the production of marketing and promotional materials. Ms. Zeng joined CCM in 2018, equipped with a Master’s Degree in Social Work from Columbia University.
Stephanie Hsu
Human Resource Director
(718) 802-0666
shsu@ccmnyc.org
Clinical Staff
Joanna Fahey, LCSW-R
Director, Clinical Services
Director, Manhattan Clinic
(718) 935-9201
jfahey@ccmnyc.org
As CCM’s Director of Clinical Services, Joanna Fahey, LCSW-R oversees the management and operations of the agency’s six Community Mental Health Clinics. Ms. Fahey brings over twenty years of experience managing and starting up Article 31 Clinics in the NYC area, and worked for 10 years at Catholic Charities Woodside Clinic as Clinic Director, started up Fedcap’s first Article 31 Clinic in the South Bronx, CASES Nathaniel Clinic in Central Harlem, has spent the last 7 years at CCM’s Manhattan Clinic as Clinic Director, and last November was promoted to Director of Clinical Services. Ms Fahey is a graduate of Hunter College School of Social Work and has a certificate from NYU’s Adult Psychodynamic Psychotherapy program.
Di Fan, LMHC
Director, Crown Heights Multi-Service Center,
Director of Mental Health Clinic, School-Based MHC, and ASAP
(718) 230-5100
cfan@ccmnyc.org
Ms. Di Fan manages the operations at the Mental Health Clinic and the Alcohol and Substance Abuse Program also provides clinical supervision and psychotherapy services. She is passionate about working with severe and chronic mental illness and incorporates both evidence-based and psychoanalytic/psychodynamic approaches in practice.
Ms. Fan holds a master’s degree in Mental Health Counseling from The City University of New York-Brooklyn College and a master’s in Media Art from Long Island University, attended advanced training at the Psychoanalytic Association of New York. She worked as a journalist to report on the Middle East, a writer focused on the veterans of the wars of Afghanistan and Iraq.
Flora Chu, LCSW
Director, Elm Clinic
(718) 802-0666
fchu@ccmnyc.org
Ms. Qinying Chu oversees the operations of Elm Clinic. She joined CCM in July 2019, and she is a bright, proactive, licensed social worker with six years of experience working as a professional psychotherapist with a focus on evidence-based practice for individuals living with severe mental illnesses, school, and life stresses. Ms. Chu is responsible for providing leadership and guidance to clinic staff, collaborating with interdisciplinary teams, and develop and implement integrated care approaches and enhance client outcomes. Ms. Qinying Chu is also passionate and dedicated to providing mental health services for international immigrants and the minority population in NYC. Ms. Chu holds a master’s degree in Social Work from New York University and a bachelor’s degree from Nankai University in China.
Eva Ge
Director, Willoughby Clinic
(718) 935-9201
ege@ccmnyc.org
HIV/AIDS and Health Service Staff
Keisha Fleurant LMSW, MPA
TAPS Lead Navigator
(718) 704-1986
kfleurant@ccmnyc.org
Ms. Keisha Fleurant joined CCM 17 years ago and has held many leadership roles in the agency, from the Foster Care and Adoption Division to Preventative Services and the Housing Division. Ms Fleurant is currently overseeing the TAPS program, which provides comprehensive case management services to members of the LGBTQ community with a specialized focus on reducing the spread of HIV and Hepatitis C. Keisha graduated with Honors from Hunter College School of Social Work as well as holds an MPA from Brooklyn College.
Youth Development and Education Staff
Aiken Naphtali
Director, Work, Learn & Grow Employment Program (WLG)
Director, Summer Youth Employment Program (SYEP)
Director, School’s Out New York City (SONYC) Program
(718) 230-5100
naiken@ccmnyc.org
Mr. Aiken Naphtali began with CCM 14 years ago as a volunteer through Americorps and is currently the Director of three of CCM’s Youth Programs. He has 18 years of experience in youth development and excels at locating Youth Development program opportunities on behalf of CCM. Naphtali holds a B.A. in Accounting from Suny Westbury.
Family and Youth Peer Support Services Staff
Elijah Williams
Alliance Coordinator, Peer Support Service
(718) 704-1986
elijahwilliams@ccmnyc.org
Mr. Elijah Williams oversees the Family and Adolescent’s Treatment Effects (FATE) program at CCM. The FATE program ensures Brooklyn youth and caregivers who are experiencing social, emotional, developmental, substance use, and/or behavioral challenges receive peer support services. Mr. Williams earned a Master of Arts in Urban and Public Affairs from the University of San Francisco.
Supportive Housing Staff
Director, Rico’s Place
(718) 398-1144
Charles Cintron
Director, Georgia’s Place
(718) 789-2333
ccintron@ccmnyc.org
Rhonda O’Neal
Director, Ruby’s Place
(718) 940-0300
roneal@ccmnyc.org
Ditzia Desuze
Director, Beverly’s Place
(718) 345-3455
ddesuze@ccmnyc.org